In a nutshell there are 4 things that that we include for our Platinum partners. First you get the use of our software tools including our ticketing system. Second, we take the role of your Chief Technology Officer. I know that sounds fancy; but what it means is that we do everything that an in-house IT person would do. Projects and vendors are all managed by us and we help you in make policy decisions. Third, part of our service is to work with your people to help you as the business owner learn about hidden costs. Fourth we can help you bring your hardware “up to snuff” by including it in our service.
A second option is available for clients that need us to be an extension of their IT department. Perhaps they need a ticketing system or the ability to monitor the network. Maybe it’s a specific set of tasks or services that we can handle for you to take the weight off of your internal IT.